FAQ

Kickstarter - Stainless Steel Bottle

• What is the Stainless Steel memobottle?
• How can I purchase a Stainless Steel bottle? 
• What is Kickstarter?
• How long will the Kickstarter campaign run for?
• When can I expect delivery?
• What currency is used?

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Wholesale

• Do you offer Corporate Branding?
• How do I become an authorised retailer?

Ordering

• My order has been returned due to an incorrect delivery address, what happens now?
• Which memobottle website should I order from?
• What are my payment options?
• What currencies can I pay in?
• Can I change or cancel an order?

General

• Can I put drinks other than water in my bottle?
• CanI I put carbonated drinks and hot drinks in the bottle?
• Are the bottles freezer safe?
• I forgot to enter the discount code
• What colour does memobottle come in?
• Do you offer personalisation?

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Products

• What is the weight of each bottle?
• How do I send a gift card?
• A6 Hand Sanitiser
• Will there be a Glass version?
• Is the memobottle insulated?
• Are the Gift Pack items packaged together or separately?

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Shipping

• How long to ship?
• How do I check the status of my order?
• I ordered on the AUS store and I am missing items for my order?
• How do I track my order?
• Will there be any custom fees?
• Will I have to pay VAT?

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